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ISTARHD
offers a 15 day money-back guarantee. Products returned
within 15 days from the date of delivery will receive a 100% refund.
Shipping charges, however, are NOT refundable. |
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Your
request for refund or exchange must be submitted to
RMA@istarhd.com along with your corresponding order number. |
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Returns must be accompanied by a valid RMA number issued by ISTARHD INC. |
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RMA requests expire in 15 days and are not renewable. |
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All
returned merchandise must be in its original packaging, including
all manuals, accessories, cables, etc. with the RMA number clearly
printed on the outside of the shipping carton.
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Returns
for refund after 15 days of ownership are subject to a 10%
restocking fee. |
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Returns
for exchange of the same model are NOT subject to a restocking
fee. |
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Shipping
charges are non-refundable in all cases. |
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Packages
that arrive with postage or shipping charges due will be refused.
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Exchanges
are only permitted for exactly the same model. |
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Exchanges
for different or upgraded models are not permitted. |